If you need to contact us for any reason, we usually are away from the phone, so please write us an email and we will answer the next business day. We will be happy to work with you to customize any of our designs to match your desire. Most of the time, our customers ask for simple customizations, as a change of stone type or color, for what we charge the same price of the piece used as a base, unless the new stone or gem has a different cost. We are going to let you know about the price of any custom work before commiting an order.